Privacy Policy

Eastern Doctor is operated by 冰宙科技（洛阳）有限公司. This Privacy Policy explains how we collect and use information when international patients or family members submit inquiries about medical treatment in China.

Information We Collect

We may collect a contact name, WhatsApp number, email address, phone number, country or region, preferred hospital or city, budget range, urgency level and a description of the medical need. If you later choose to send medical records, those records may include sensitive health information.

How We Use Information

We use submitted information to respond to inquiries, organize case intake, prepare record checklists, coordinate possible expert or hospital matching, provide medical travel support information and maintain internal lead records.

Sensitive Medical Information

Please do not submit full medical records unless our consultant has confirmed the collection method and your consent. We do not sell patient information. Medical information should be shared only when necessary for case organization or coordination.

Sharing

With your consent or instruction, we may share relevant case information with hospitals, doctors, translators, travel support providers or service partners involved in the requested coordination. We may also disclose information when required by law.

Retention and Deletion

We keep inquiry records only as long as reasonably needed for follow-up, service coordination, compliance and dispute handling. You may contact us to request correction or deletion of your inquiry information.

Contact

Privacy contact: WhatsApp +85252642367.

This draft should be reviewed by counsel before launch, especially if you target patients in regions with strict privacy or medical data rules.